Temper, Temper: Dealing With Angry Residents Webinar Options:Flashdrive & Transcript How to comply with updated

How to comply with updated Patient Right of Access requirements and avoid costly mistakes

Areas in which discussion was had

The only drawback is that one needs to purchase the AIAG/VDA manual to obtain the Action Priority table (and also detailed tables of severity

appliances

Session Objective

Temper, Temper: Dealing With Angry Residents Webinar Options:Flashdrive & Transcript How to comply with updatedIn todays professional landscape, its not uncommon to face moments of frustration or irritation at work. Whether its a one off occurrence or a recurring pattern, dealing with angry tempers is crucial to maintaining a positive reputation and resident loyalty. Knowing what to say to angry residents can turn a tense situation into an opportunity. When customers are mad, seize the opportunity to go above and beyond. Understanding how to deal with